Front Office Executive

Hotel Stay Banaras is looking for a smart, confident and guest-focused Front Office Executive to join our team. The candidate will be responsible for handling front desk operations during the night shift and ensuring a seamless experience for our guests from arrival to departure.

Core responsibilities

• Manage and supervise all Front Office operations during the night shift.

• Ensure smooth check-in and check-out procedures and a high standard of guest service.

• Handle guest queries, requests, complaints and escalations professionally.

• Coordinate with Housekeeping, Security, F&B and other departments for seamless guest services.

• Monitor room status, reservations, arrivals, departures and billing.

• Ensure accurate night audit, cash handling and daily reports.

• Maintain proper records and ensure compliance with hotel policies and SOPs.

• Handle emergency situations and resolve operational issues during the night.

• Conduct shift handovers and ensure all pending matters are communicated effectively.

Candidate profile and key Competencies

• 3–6 years of experience in Front Office / Hotel Operations.
• Previous experience as Front Office Manager / Assistant Front Office Manager / Front Office Supervisor preferre
• Good communication and interpersonal skills.
• Strong guest-handling and problem-solving abilities.
• Knowledge of hotel PMS and night audit procedures.
• Ability to independently manage the property during the night shift.
• Candidates with experience in a similar hotel/property will be preferred.