Front Office Executive

Front Office Executive

Hotel: Seven Seas Hotel, Rohini, New Delhi
Department: Front Office
Reports To: Front Office Supervisor / Assistant Manager Front Office

Job Summary

Seven Seas Hotel, Rohini is looking for a friendly, well-groomed and service-oriented Front Office Executive to join its Front Office team.

The Front Office Executive will be responsible for providing a warm welcome to guests, managing check-in and check-out procedures, handling guest requests and ensuring a smooth and pleasant guest experience throughout the stay.

.Role & responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest details and complete registration formalities.
• Allocate rooms and coordinate with Housekeeping regarding room status.
• Handle guest queries, requests and complaints professionally.
• Provide accurate information regarding hotel facilities, services and local information.
• Manage guest calls, messages and correspondence as required.
• Maintain accurate guest records in the hotel PMS.
• Handle billing, payments and cash transactions according to hotel procedures.
• Coordinate with Reservations regarding bookings, modifications and cancellations.
• Assist with VIP arrivals, group arrivals and special guest requirements.
• Promote hotel services and appropriate upselling opportunities.
• Maintain effective communication with Housekeeping, F&B, Security and other departments.
• Maintain proper shift handover and operational records.
• Follow hotel SOPs, grooming standards and security procedures.
• Protect guest privacy and maintain confidentiality of guest information.
• Assist the Front Office team during busy periods and special events.
• Ensure the Front Desk area remains professional, organized and welcoming.

Preferred candidate profile

• Graduate/Diploma in Hotel Management or a related field preferred.
• 2-3 years of Front Office/hotel experience
• Good verbal and written communication skills.
• Pleasant personality and professional grooming.
• Basic knowledge of hotel PMS and computer applications.
• Strong guest-service orientation.
• Ability to work effectively as part of a team.
• Comfortable working in rotational shifts, weekends and holidays.