Front Office Executive

• Bachelor’s Degree / Diploma in Hotel Management or Hospitality Management Experience: 1–3 years in hospital front office, hotel, or hospitality industry preferred. Freshers may also be considered.
• Welcome and greet patients, attendants and visitors in a professional and courteous manner.
• Manage patient registration, OPD enquiries, appointments and visitor assistance.
• Provide accurate information regarding hospital services, departments, doctors and facilities.
• Handle telephone calls, enquiries and patient queries efficiently.
• Coordinate with various departments for patient assistance and smooth service delivery.
• Assist patients and attendants with directions, admission procedures and other hospital formalities.
• Maintain proper records of enquiries, complaints, feedback and visitor details.
• Handle patient complaints professionally and coordinate with the concerned department for timely resolution.
• Ensure proper grooming, professional behaviour and hospitality standards at the front desk.
• Maintain cleanliness, discipline and organized functioning of the reception area.
• Coordinate with housekeeping, security, billing and nursing departments for patient convenience.
• Ensure patient confidentiality and follow hospital policies, protocols and service standards.
• Support patient satisfaction initiatives and maintain a positive hospital experience.
• Perform any other duties assigned by the competent authority.

Pay: From ₹20,000.00 per month

Work Location: In person