Front Office Executive

Role & responsibilities

• Welcome and assist patients, attendants, and visitors professionally.
• Handle patient registration and maintain accurate records in the hospital management system.
• Schedule, reschedule, and confirm patient appointments.
• Manage incoming calls, emails, and patient inquiries.
• Guide patients regarding hospital services, departments, and procedures.
• Coordinate with doctors, nursing staff, and other departments for patient requirements.
• Generate registration forms, patient files, and necessary documentation.
• Support billing and payment collection processes as required.
• Maintain daily patient visit records and reports.
• Ensure the reception and waiting area remains organized and presentable.
• Handle patient complaints or concerns and escalate issues when necessary.
• Maintain confidentiality of patient information as per hospital policies.

Preferred candidate profile

Perks and benefits