Front Office Executive

Position Title: Front Office Executive

Department: Front Office

Location: Dehradun, Uttarakhand

Salary Range: ₹20,000 – ₹25,000 per month

Employment Type: Full-time

Job Purpose

The Front Office Executive serves as the primary point of contact for guests, creating a warm, professional, and seamless experience from arrival through departure. This role manages check-in and check-out procedures, room assignments, guest inquiries, billing transactions, and coordination with housekeeping and other departments to uphold high standards of guest satisfaction and brand reputation.

Key Responsibilities

• Guest Registration & Rooming: Welcome guests upon arrival, process check-in and check-out formalities efficiently, verify guest IDs, handle keycard issuance, and brief guests on hotel amenities and services.
• Reservations & Inquiries: Process direct room bookings, handle walk-in inquiries, manage telephone/email reservation requests, and update room availability accurately in the system.
• Guest Relations & Problem Resolution: Address guest requests, queries, and feedback promptly and professionally; handle complaints calmly and escalate complex issues to the Front Office Manager when necessary.
• Billing & Settlement: Maintain accurate guest folios, handle cash/credit card payments, process advance deposits, verify corporate/OTA vouchers, and ensure error-free balance settlements at check-out.
• Inter-Departmental Coordination: Coordinate closely with Housekeeping for room status updates (clean/vacant/dirty), Maintenance for technical issues, and Security for guest safety and log maintenance.
• Shift Operations & Handover: Maintain the daily front office logbook, manage shift handovers smoothly, reconcile cash drawers, and assist with daily occupancy and revenue tracking.

Qualifications & Key Requirements

• Education: Bachelor’s degree or Diploma in Hotel Management, Hospitality, or a related field.
• Experience: 1 to 3 years of front desk experience in a hotel, resort, or boutique property (fresh graduates with strong communication skills and internship experience may also be considered).
• Software Skills: Hands-on experience with Hotel Property Management Systems (PMS like IDS Next, Opera, Fortune Next, or similar) and basic proficiency in MS Office/Google Workspace.
• Languages & Communication: Excellent spoken and written English and Hindi; strong interpersonal skills and pleasant phone etiquette.
• Personal Attributes: Well-groomed, highly punctual, customer-centric attitude, ability to stay calm under pressure, and flexibility to work in rotating shifts.

Compensation & Benefits

• Salary: ₹20,000 to ₹25,000 per month (commensurate with experience)
• Benefits: On-duty meals, uniform provided and career growth opportunities as per hotel policy.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person