Front Office Executive

Key Responsibilities:

1. Patient Registration & Reception: Register patients accurately, verify documents, and guide patients/attendants regarding hospital procedures and services.
2. Appointment Management: Schedule, reschedule, and coordinate doctor appointments and maintain accurate appointment records.
3. Patient & Visitor Assistance: Attend to patients, attendants, and visitors professionally and provide appropriate information regarding departments, doctors, timings, and facilities.
4. Calls & Enquiries: Handle incoming calls, hospital enquiries, and route calls to the concerned departments or staff members.
5. Billing & Coordination: Coordinate with billing, TPA, insurance, diagnostics, nursing, and other departments whenever required.
6. OPD & Patient Flow Management: Assist in smooth movement of patients from registration to consultation, diagnostics, admission, or other required services.
7. Records & Documentation: Maintain front office registers, patient records, appointment details, and other required documentation accurately.
8. Complaint Handling: Address basic patient/attendant concerns courteously and escalate unresolved complaints to the concerned senior/department.
9. Hospital Information: Provide information regarding hospital facilities, packages, departments, visiting consultants, and available services.
10. Professional Conduct: Maintain a clean, organized, and professional reception area while ensuring confidentiality and adherence to hospital policies and SOPs.