Front office Executive

Job Title: Front Office Executive / Care Coordinator

Department: Operations Reports to: Departmental Head / COO

Job Summary: The Clinic Coordinator is instrumental in ensuring the seamless operation of our veterinary clinic. This role encompasses managing the clinic's day-to-day operations, client interaction, schedule coordination, and supporting our veterinary team. The individual in this position will ensure workflow efficiency, provide top-tier customer service, handle financial processes, guarantee compliance, and manage clinic guests.

Key Responsibilities:

1. Clinic Operations Management:

1.1. Manage appointment scheduling and patient flow for optimal efficiency.

1.2. Ensure optimal usage of examination rooms, treatment zones, and surgical areas.

1.3. Oversee and maintain clinic supplies and inventory, encompassing both stationery and medical supplies.

1.4. Implement and enforce clinic policies and protocols.

2. Client Relations and Communication:

2.1. Deliver prompt and superior customer service, addressing all client queries and concerns.

2.2. Manage appointment bookings proficiently.

2.3. Facilitate clear communication between clients, veterinarians, and the support team.

2.4. Document client interactions and treatment plans with precision.

3. Team Coordination and Support:

3.1. Collaborate with the veterinary team to ensure smooth workflows.

3.2. Offer support and guidance to clinic personnel in their daily roles and tasks.

3.3. Promote a positive and productive work atmosphere through clear communication and team collaboration.

3.4. Monitor staff presence and performance, offering feedback and acknowledgments.

4. Financial Management and Administration:

4.1. Handle clinic finances, including tasks like invoicing, billing, and payment collection.

4.2. Keep precise records of all financial transactions and adhere to accounting best practices.

4.3. Monitor and manage clinic expenditure.

5. Quality Assurance and Compliance:

5.1. Adhere to regulatory standards, ethical principles, and industry best practices.

5.2. Organize periodic audits to evaluate clinic operations, documentation accuracy, and protocol adherence.

5.3. Uphold superior cleanliness and hygiene standards within the clinic.

5.4. Handle clinic guests, ensuring they have a positive and professional encounter.

Qualifications and Skills:

· Bachelor's degree is preferred.

· Minimum 5 years’ experience in similar profile

· Demonstrable experience in clinic or healthcare management.

· Exceptional organizational and multitasking capabilities.

· Outstanding communication and people skills.

· Proficient in practice management software and general computer applications.

· Keen attention to detail and the ability to manage sensitive information.

· Capable of performing well under stress and adjusting to shifting priorities.

About The Cancer Vet

Cancervet is a specialized veterinary cancer care centre dedicated to the diagnosis and treatment of cancer in companion animals. The centre provides comprehensive veterinary oncology services, including oncology consultations, diagnostic evaluations, and advanced cancer treatments. Cancervet is committed to delivering specialized, evidence-based cancer care through modern facilities and a multidisciplinary approach, with a focus on improving the quality of life and outcomes for pets.

Holding Company: Veterinary Holdings International — India's specialist veterinary group

Website: http://www.thecancervet.in

YouTube: https://www.youtube.com/@theeyevet

Instagram: https://www.instagram.com/theeyevet

Facebook: https://www.facebook.com/TheEyeVet

Pay: Up to ₹40,000.00 per month

Work Location: In person