Front Office Executive

About the Role

Terratone is looking for a friendly, professional and well-organised Front Office Assistant to join our team. You will be one of the first points of contact for our guests and will play an important role in ensuring a smooth and welcoming experience throughout their stay.

Key Responsibilities

• Welcome guests and handle check-ins and check-outs
• Manage room reservations, cancellations and guest enquiries
• Handle phone calls, WhatsApp enquiries and booking requests
• Coordinate with Housekeeping, F&B and other departments for guest requirements
• Maintain accurate guest records and update the Property Management System (PMS)
• Handle billing, payments and basic cash transactions
• Assist with OTA reservations and booking updates
• Respond promptly and professionally to guest requests and concerns
• Maintain front desk records, shift handovers and daily reports
• Promote hotel facilities, restaurant services and other offerings to guests

What We’re Looking For

• Diploma or Bachelor’s degree; hospitality qualification preferred
• Candidates with 1–2 years of experience may apply
• Good communication skills in English and Malayalam
• Basic computer skills; knowledge of hotel PMS is an advantage
• Professional appearance and positive attitude
• Strong guest-service and problem-solving skills
• Willingness to work rotational shifts, weekends and holidays

What We Offer

• Competitive salary based on experience
• Training and hands-on hospitality experience
• Opportunity to learn and grow within the hotel

Benefits:

• Accomodation Provided
• Food provided

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person