Front office Executive

JOB DESCRIPITION

Dear Candidate,

Greetings from AB Dinesh Concrete

We have recent job opening for the position of “Front Office Executive “for AB Dinesh Concrete India Pvt. Ltd.

Job Title: Front Office Executive – Ready Mix Concrete (RMC)

Location: Plant / Hanspal / Corporate Office/ Bhubaneswar

Department: Administration / Customer Service

Reporting To: Plant Manager/Plant In- charge.

Job Summary

The Front Office Executive will manage customer interactions, coordinate with the sales and dispatch teams, maintain documentation related to orders and billing, challan entry, and ensure smooth front-desk operations at the RMC plant or office. This role requires excellent communication, record-keeping, and coordination skills to support daily business operations.

Key Responsibilities

1. Front Desk & Customer Handlings

· Greet and assist walk-in customers, visitors, suppliers, and drivers.

· Handle customer inquiries regarding RMC orders, pricing, delivery status, and schedules.

· Receive and communicate order requests to the sales and dispatch departments.

2. Order & Dispatch Coordination

· Coordinate with batching plant, logistics, and sales team for order scheduling.

· Update customers on dispatch timing, delivery status, and delays.

· Maintain daily records of RMC production, dispatch, transit mixer movement, and delivery challans.

3. Documentation & Record Keeping

· Prepare sales orders, delivery challans, invoices, and customer receipts.

· Maintain logs for truck movement, driver attendance, and fuel records.

· Keep systematic records of daily production, dispatch statements, and customer confirmations.

4. Billing & Payment Method

· Assist in invoice preparation and submission.

· Follow up for payments and update the accounts team.

· Maintain petty cash, gate pass records, and vendor bill entries as required.

5. Administrative Support

· Manage phone calls, emails, courier handling, and office supplies.

· Coordinate meetings, plant visits, and communication between departments.

· Ensure visitor entry logs and plant safety guidelines are followed.

· Coordinate with security for vehicle entry/exit and documentation checks.

Educational Qualification

· Graduate in any discipline (preferably BBA,B. Com, BA).

· Diploma in Office Administration (optional).

Experience

· 1–4 years of experience in front office/admin roles.

· Experience in construction, RMC, cement, infrastructure industries is preferred.

Key Skills

· Strong communication & customer handling skills.

· Good knowledge of MS Office (Excel, Word) and basic ERP/CRM systems.

· Strong coordination and multitasking ability.

· Knowledge of RMC dispatch process (preferred).

· Basic financial and billing understanding.

Salary Range

• As per industry standards (Expertise & experience).

Pay: ₹21,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person