Front Office Executive

Job Overview

We are looking for a well-groomed, professional, and customer-oriented Front Office Executive / Receptionist for our jewellery brand. The candidate will be responsible for welcoming customers, managing front desk operations, handling calls and inquiries, and ensuring a premium customer experience that reflects the brand’s image.

Key Responsibilities

• Welcome and greet customers warmly, ensuring a professional and luxurious in-store experience.
• Manage front desk operations, including visitor registration and customer inquiries.
• Handle incoming phone calls, emails, and WhatsApp inquiries professionally.
• Guide customers to the appropriate sales executives or concerned departments.
• Coordinate with the sales team to ensure smooth customer service and follow-ups.
• Maintain customer records, appointment schedules, and visitor logs.
• Assist in scheduling customer appointments, meetings, and product consultations.
• Maintain the reception area to ensure it remains clean, organized, and presentable.
• Handle basic administrative tasks, documentation, and data entry.
• Ensure customer confidentiality and maintain professional standards in accordance with the brand’s policies.

Candidate Requirements

• Education: Graduate in any discipline preferred.
• Experience: 1–3 years of experience in front office, reception, hospitality, luxury retail, or customer service.
• Excellent communication and interpersonal skills.
• Pleasant personality with professional grooming and etiquette.
• Basic computer knowledge, including MS Office, email, and data entry.
• Ability to handle customers politely and manage multiple tasks efficiently.
• Prior experience with a jewellery brand, luxury retail store, hotel, or premium showroom will be an advantage.

Key Skills

• Front Desk Management
• Customer Relationship Management
• Telephone Etiquette
• Communication Skills
• Appointment Scheduling
• MS Office & Data Entry
• Professional Grooming
• Customer Service & Coordination

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person