Front Office Executive

Job Description (JD) – Patient Coordinator / Front Desk Executive

Company Name: Apollo Hospitals
Job Title: Patient Coordinator / Front Desk Executive
Department: Hospital Administration / Patient Services
Job Type: Full-Time
Work Mode: On-site

Job Summary

Apollo Hospitals is looking for a friendly, organized, and customer-focused Patient Coordinator / Front Desk Executive to manage patient registration, coordinate appointments, guide visitors, and provide administrative support. The candidate will be responsible for maintaining patient visit records, assisting with billing enquiries, updating Excel trackers, and ensuring the confidentiality of patient information.

Key Responsibilities

• Welcome patients and visitors and provide front-desk assistance.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Guide patients and their attendants to the appropriate hospital departments.
• Maintain patient registration details and daily visit records accurately.
• Assist patients with general billing enquiries and direct them to the billing department when required.
• Update appointment schedules, patient-visit trackers, and administrative records using MS Excel.
• Prepare daily patient footfall reports and maintain accurate documentation.
• Verify non-clinical records and ensure information is entered correctly.
• Coordinate with doctors’ assistants, nursing staff, billing teams, and other hospital departments.
• Handle patient enquiries professionally and help resolve routine service-related concerns.
• Maintain patient confidentiality and follow hospital policies for data protection.
• Support daily administrative activities to ensure smooth hospital operations.

Required Skills

• Good verbal and written communication skills.
• Strong patient-handling and customer-service abilities.
• Basic knowledge of MS Excel, MS Word, and email.
• Appointment scheduling and record-keeping skills.
• Attention to detail and organizational skills.
• Ability to coordinate with multiple departments.
• Professional attitude, patience, and problem-solving ability.
• Understanding

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person