Front Office Executive

Reports To: Front Office Manager / Duty ManagerJob Summary

The Front Office Executive is responsible for delivering exceptional guest service by managing all front desk operations, including check-in, check-out, reservations, guest enquiries, and cashiering. The role ensures a warm welcome to guests and contributes to a memorable guest experience while maintaining hotel standards. SmartRecruiters

Key Responsibilities

• Welcome guests courteously and professionally upon arrival.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, modifications, and cancellations.
• Answer telephone calls and respond to guest enquiries promptly.
• Coordinate with Housekeeping, Engineering, and F&B departments to ensure smooth guest service.
• Handle guest complaints and resolve issues promptly or escalate when necessary.
• Process payments, maintain accurate billing, and perform cashiering duties.
• Maintain guest records and update the Property Management System (PMS).
• Upsell hotel rooms and services to maximize revenue.
• Ensure the reception area is clean, organized, and presentable.
• Prepare daily reports, shift handover notes, and maintain front office registers.
• Follow hotel SOPs, grooming standards, and safety procedures. Marriott Careers

Qualifications

• Graduate or Diploma in Hotel Management or Hospitality.
• 1–3 years of experience in hotel front office operations.
• Freshers with excellent communication skills may also apply.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Knowledge of hotel PMS (IDS, Opera, Fidelio, etc.).
• Basic computer knowledge (MS Office).
• Ability to work in rotational shifts, weekends, and public holidays.
• Good problem-solving and multitasking abilities.
• Professional grooming and positive attitude. Indeed

Preferred Experience

• Experience in a 3-star, 4-star, or 5-star hotel.
• Knowledge of reservation systems and guest handling procedures.
• Fluency in English and Hindi; additional languages are an advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person