Front Office Executive

Job Description: Front Office Executive

Company: Marriott International
Department: Front Office / Guest Services
Job Title: Front Office Executive
Experience: 0–3 Years (Freshers Can Apply)
Industry: Hospitality / Hotel Management

Job Summary

The Front Office Executive is responsible for providing excellent guest service and managing front-office operations at Marriott International. The role involves welcoming guests, handling check-in and check-out procedures, managing reservations, responding to guest inquiries, resolving complaints, and coordinating with other hotel departments to ensure a comfortable and memorable guest experience.

Key Responsibilities

• Welcome guests warmly and provide professional assistance throughout their stay.
• Manage guest check-in and check-out procedures efficiently.
• Handle room reservations, booking inquiries, cancellations, and modifications.
• Respond to guest questions and provide accurate information about hotel facilities and services.
• Handle guest complaints and resolve issues professionally to maintain customer satisfaction.
• Coordinate with housekeeping, food and beverage, and other departments to ensure smooth hotel operations.
• Maintain accurate guest records, reservation details, and front-office documentation.
• Answer telephone calls, emails, and other guest communication professionally.
• Assist with billing, payment processing, and invoice preparation.
• Maintain guest confidentiality and follow hotel policies and service standards.
• Ensure a clean, organized, and professional front-desk environment.
• Work in rotational shifts, including weekends and holidays, as required.

Candidate Requirements

• Graduate or diploma holder in Hotel Management, Hospitality, or a related field preferred.
• 0–3 years of experience in hospitality, front-office operations, or customer service.
• Freshers with good communication and interpersonal skills can apply.
• Strong verbal and written communication skills.
• Good customer-service, problem-solving, and complaint-handling abilities.
• Basic knowledge of MS Office and computer applications.
• Knowledge of hotel reservation systems or property management systems (PMS) is an advantage.
• Professional appearance, positive attitude, and a guest-focused mindset.
• Ability to multitask and work effectively in a team.
• Willingness to work rotational shifts, weekends, and holidays.

Required Skills

• Front Office Operations
• Guest Relations and Customer Service
• Hotel Management and Hospitality
• Reservation Management
• Check-in and Check-out Procedures
• Guest Complaint Handling
• Communication and Interpersonal Skills
• MS Office
• Billing and Documentation
• Team Coordination and Problem-Solving

Key Objective

To deliver exceptional guest experiences by ensuring efficient front-office operations, accurate reservation management, professional communication, and high standards of hospitality in accordance with Marriott International's service expectations.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person