Front Office Executive

Job Title: Front Office Executive – Vibrant Hospital Pvt. Ltd.

Salary Budget – 18k to 25k CTC/ monthly
Job Summary

The Hospital Receptionist is the first point of contact for patients and visitors. The role involves managing front desk operations, handling patient registrations, scheduling appointments, and ensuring smooth communication across departments while maintaining a professional and patient-friendly environment.

Key Responsibilities

1. Patient Registration & Handling

• Register OPD/IPD patients and generate UHID
• Ensure accurate entry of patient details in the system
• Manage patient flow and token system

2. Appointment Management

• Schedule and coordinate doctor appointments
• Handle walk-in patients efficiently

3. Front Desk Operations

• Maintain a professional and organized reception area
• Attend incoming calls and respond to inquiries

4. Patient Guidance

• Provide information about hospital services, departments, and doctor timings
• Direct patients to appropriate departments (Lab, Radiology, Billing, etc.)

5. Billing Coordination

• OPD billing
• Coordinate with billing team for smooth processing

6. Documentation & Record Keeping

• Maintain patient records and front desk registers
• Prepare daily OPD reports

7. Communication & Coordination

• Coordinate with doctors, nurses, and other departments
• Inform concerned staff in case of emergencies

8. Customer Service

• Ensure polite and professional interaction with patients
• Handle complaints and escalate when required

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Total Hospital: 5 years (Preferred)
• Medical receptionist: 2 years (Preferred)

Work Location: In person