Front Office Executive

• To abide by the mission statement of the hotel, the department and the respective section.
• Welcome guests on arrival at the Hotel.
• Instant recognition of repeat guests.
• Keep oneself updated on the arrival list.
• To ensure that Guest Registration Card is duly filled in prior to guest arrival and obtain signature of the Guest on the same. In case of non-availability of details check the same from the Guest and enter it in the database for future requirements.
• Ensure that the Guest is promptly allotted the assigned room courteously.
• To verify payment details in absence of any instructions to the contrary.
• To take advance payments/swipe the Credit Card imprint wherever necessary.
• To inform Guest Relations about arrival of the Guest whenever required and instruct Bell Desk to carry luggage to the allotted room.
• Note guest Departure request.
• In case of Walk-in guests co-ordinate with the Duty manager before checking in the Guest.
• Ensure that all complaints are promptly attended to and check with the Guest for Feedback.
• To inform Concierge and Housekeeping about Guest Departure.
• To have a thorough knowledge of the facilities offered by the Hotel and ensure selling of the same.
• To ensure that all brochures pertaining to the hotel and the group are available at the reception.
• To provide all assistance to the Guests for onward reservation of the Group Hotels.
• To ensure that all messages and parcels for the Guests are promptly despatched to the Rooms.
• To have a thorough knowledge of Rooms, Suites and Tariffs.
• To enter all Guest vouchers in respective Guest folders.
• To ensure paid outs on Guest Accounts on authorisation of Duty Manager.
• To allot Safe Deposit lockers to the Guest and obtain signature of the Guest wherever necessary.
• To ensure preparation and presentation of the bills.
• To have a thorough knowledge of the major credit cards and their limits.
• To have credit ratings of all companies and travel agents.
• To hold back Credit Cards listed in cancellation bulletin.
• To ensure formalities regarding foreigners are duly observed.
• To handle guest departures and settlement of bills in Indian rupees/foreign currency/credit card.
• To have knowledge of currencies of different countries and denomination.
• To exchange foreign currency at the prevailing exchange rate.
• To grant change of currency of the denominations requested for.
• To accept and account for cash received from different Restaurant shiftwise.
• Check on instructions for any jobs/ task required to be covered out in the shift.
• Keep the reliever informed of any pending job/ task requiring completion.
• To adhere of the grooming standard laid down as per company procedure.

Job Type: Full-time

Pay: ₹144,000.00 - ₹312,000.00 per year

Benefits:

• Food provided
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• yes: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: On the road