Front Office Executive

Job summary

We are looking for Front Office Executivesb in a hotel: acts as the primary link between guests and hotel operations, overseeing guest arrivals, departures, daily communications, and front-desk workflows.

Min Qualification: Diploma Experience Level: Entry level Experience Length: 2 years Language Requirement: English Work Type: Full Time Working Hours: 8 to 5 Applicant Location: Nigeria

Job descriptions & requirements

Responsibilities

• Greet arriving and departing guests warmly, manage check-ins/check-outs, verify identification, and issue room keys.
• Handle phone, walk-in, and online reservations, prepare and settle guest folios, and process payments or refunds.
• Communicate room readiness, maintenance issues, or special requests directly with housekeeping, food and beverage (F&B), and engineering teams.
• Answer phone calls, resolve guest complaints calmly, and manage VIP arrivals or special service arrangements.
• Maintain front office logbooks, update Property Management Systems (PMS), compile daily reports, and conduct shift handovers

Requirements:

• A minimum of 2 years of experience
• A minimum of a diploma in a related field