Front Office Executive

SMVV Edutech Advisory Pvt. Ltd.

JOB DESCRIPTION

Job title: Front Office Executive

Work Location: Corporate Office, Patto, Goa

Department: Front Office

Reports to: Director

Objective:

First point of contact for visitors and guests. Providing excellent customer service and creating a positive and welcoming experience. Thorough and punctual, with a deep passion for - and understanding of - diversity issues, multiculturalism and the many facets that come with it. Articulate, friendly and open to new ways of thinking: focused on solutions, as well as fostering a good foundation for cooperation.

Duties and Responsibilities:

1. Customer Service:

• Greet and assist visitors and guests in a friendly and professional manner.
• Respond to inquiries and provide accurate information about the company's products, services, and facilities.
• Handle customer complaints or concerns promptly and escalate issues when necessary.

2. Communication:

• Answer and direct phone calls in a courteous and efficient manner.
• Manage incoming and outgoing mail, emails, and faxes.
• Communicate with staff members to relay important information or messages.

3. Administrative Support:

• Assist with various administrative tasks, such as data entry, filing, and maintaining records.
• Schedule appointments and manage conference room bookings.

4. Security and Access Control:

• Monitor and control access to the premises, ensuring only authorized individuals enter.

5. Technology Proficiency:

• Proficient in using office equipment, printers, and copiers.
• Basic knowledge of computer applications, including MS Office suite.

6. Organization and Time Management:

• Maintain a neat and organized front desk area.
• Prioritize tasks and manage time effectively to handle multiple responsibilities.

7. Team Collaboration:

• Collaborate with colleagues to ensure a smooth workflow and assist in various tasks as needed.
• Participate in team meetings and contribute to a positive team environment.

Education and/or Work Experience Requirements:

• High school diploma or equivalent.
• Proven experience in a customer service or administrative role is preferred.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Familiarity with basic office equipment and computer applications.
• Ability to handle various administrative tasks efficiently.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person