FRONT OFFICE EXECUTIVE

Key Responsibilities

• Oversee the daily operations of the Front Office.
• Ensure smooth and efficient guest check-in and check-out processes.
• Lead, supervise, and support Welcome Desk team members.
• Handle guest inquiries, requests, and complaints professionally.
• Coordinate with Housekeeping, Food & Beverage, Golf Operations, Sports & Recreation, Security, and other departments to ensure seamless guest experiences.
• Assist with room allocation, upgrades, and special guest requests.
• Promote resort facilities, services, packages, and ongoing promotions.
• Monitor cashiering activities and ensure accurate billing procedures.
• Support VIP arrivals, events, and special occasions.
• Maintain a welcoming, professional, and guest-focused environment at all times.