Front Office Executive

Position Overview

The Front Office Executive is responsible for creating a positive first impression and ensuring an exceptional guest experience. The individual handles guest arrivals and departures, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism and performs inter-departmental communications to address the needs of guests.

The Role

Front Office Operations

Review all reservation information and traces

Assign rooms according to guest preference and request

Communicate VIP and repeat guest arrivals to the Culturist team for amenity arrangement

Handle room reservation requests for call-in or walk-in guests

Coordinate with housekeeping to track and maintain accurate room status information

Carry out check-in and check-out processes

Set up accurate accounts for each reservation during guest registration and update guest profile

Prepare guest registration card and room key

Escort guest to room and provide room orientation

Promote accommodation packages, loyalty programmes and food and services offerings to guests

Perform upselling and suggestive selling

Report irregularities within the work area to appropriate persons and departments for rectification

Safekeep cash float, perform cashier-related functions and foreign exchange transactions

Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up

Handle guest account billing and resolve any disputed charges

Generate and check reports for accuracy

Liaise with Culturist and Bell teams for guest transportation

Talent Profile

Minimum Tertiary Education

Prior experience in using Opera Cloud

Prior experience as a receptionist in luxury hotels

Independent individual who can perform job functions with minimal supervision

CAPELLA HOTEL, SINGAPORE