Front Office Executive

Roles and Responsibilities:

• Responsible for attending all the incoming calls, responding to them and

transferring the call to the appropriate department if needed.

• Responsible for greeting the visitors at the office & welcome all visitors with

smile and proper greetings and guide them properly as per their requirements.

• Responsible for maintenance of important documents, files and records in an

organized manner.

• Responsible for keeping all the stationary items in the organization up to date

and order for fresh stock.

• To co-ordinate with all the internal as well as external customers regarding their

telephone messages and any other issues & responsible for attending a visitor or

customer present at office.

• Responsible for providing information about the services of the organization.

• Actively builds awareness of the Brand amongst clients

• Provides and ensures high-quality customer service. Receives and resolves

client feedbacks complaints in a manner consistent with company policy. Makes

management aware of any complaints.

• Responsible for adhering to all the safety procedures and keeping the

management informed about any kind of unsafe situation.

• Attending meetings and trainings as per requirement.

Desired Candidates should have

• Should have a bachelors degree

• 2-year experience in customer service, front desk or other related professional

area

• Proficient in the English language (verbal & written)

• Must be able to handle a multitude of tasks in an intense, ever-changing

environment

• Ability to focus attention on guest needs, remaining calm and courteous at all

times

• Previous customer handling related experience of at least an year is necessary

• Must possess a professional presentation

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Understanding of sales performance metrics

• A team player with high level of dedication

• Ability to work under strict deadlines

• Full comprehension of office management systems including MS Office and

procedures

• Should be result-orientated and able to work under pressure for all work done on

time