Front Office Executive cum Admin

Job Summary

We are looking for an experienced and guest-oriented Front Office Executive to join our Front Office team. The candidate will be responsible for handling day-to-day front office operations, guest check-in/check-out, reservations, guest queries and coordination with various departments to ensure excellent guest service.

Key Responsibilities

• Welcome and assist guests in a professional and courteous manner.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, amendments and guest requests.
• Handle guest queries, complaints and requests and ensure timely resolution.
• Maintain accurate guest records and update information in the hotel PMS.
• Coordinate with Housekeeping, F&B, Engineering and other departments for smooth operations.
• Handle guest calls, messages and correspondence professionally.
• Prepare and maintain front office reports and shift handover records.
• Handle billing and cash/credit card transactions as per hotel procedures.
• Ensure proper room status updates and coordination with Housekeeping.
• Maintain knowledge of hotel facilities, services, room categories and local attractions.
• Follow hotel SOPs, grooming standards and guest service standards.
• Ensure proper communication and handover between shifts.
• Maintain confidentiality of guest information.
• Perform other duties assigned by the Front Office Manager / Management.

Candidate Profile

• Minimum 1–2 years of relevant experience in Front Office operations in a hotel.
• Diploma/Degree in Hotel Management or equivalent qualification.
• Prior experience with hotel PMS is required/preferred.
• Knowledge/experience of InnKey software will be an added advantage.
• Good communication and interpersonal skills.
• Pleasant personality and professional grooming.
• Strong guest-handling and problem-solving skills.
• Good knowledge of check-in/check-out, reservations and billing procedures.
• Ability to work in rotational shifts, including weekends and holidays.
• Ability to coordinate effectively with different departments.

Key Skills

Front Office Operations | Guest Relations | Check-in & Check-out | Reservations | PMS | InnKey | Billing | Guest Complaint Handling | Communication | Team Coordination

Pay: ₹20,000.09 - ₹30,000.97 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Work Location: In person