Front Office Executive cum Admin

Front Office Executive – Skin & Hair Clinic

Job Type: Full-time
Industry: Skin & Hair / Aesthetic Clinic

Job Summary

We are looking for a friendly and well-organized Front Office Executive to manage the reception area, coordinate patient appointments, and provide excellent customer service to patients visiting our clinic.

Key Responsibilities

• Welcome and assist patients in a professional and courteous manner.
• Handle incoming calls, WhatsApp enquiries, and patient queries.
• Schedule and manage patient appointments and follow-ups.
• Coordinate consultations between patients and doctors.
• Maintain patient records and appointment details.
• Explain basic clinic services and available treatments to patients.
• Coordinate with doctors, therapists, and other clinic staff.
• Handle billing, payments, and receipts when required.
• Follow up with patients regarding appointments and treatments.
• Maintain the reception area and ensure a smooth front-office operation.
• Handle patient concerns professionally and escalate issues when required.
• Maintain confidentiality of patient information and clinic records.

Requirements

• Any Bachelor's degree / relevant qualification.
• 1–3 years of experience in front office, receptionist, customer service, or healthcare is preferred.
• Experience in a skin, hair, cosmetology, or aesthetic clinic will be an advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge.
• Presentable, polite, and customer-friendly personality.
• Ability to manage multiple tasks and work in a fast-paced environment.

Skills

• Patient handling
• Appointment coordination
• Communication skills
• Customer service
• Basic computer knowledge
• Follow-up and coordination
• Problem-solving skills

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person