Front Office Executive cum Admin

Job Description – Front Office cum Admin

Hotel: Moksha Rishikesh
Position: Front Office cum Admin
Experience: 1–2 years minimum
Location: Rishikesh

About the Role

We are looking for a smart, confident, responsible, and well-organized Front Office cum Admin professional who can manage front-office operations while supporting day-to-day administrative activities.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to remain calm and effective during busy and peak periods.

Key Responsibilities

• Manage the front desk, guest check-ins, check-outs, enquiries, and basic guest relations.
• Handle phone calls, WhatsApp enquiries, bookings, and guest communication professionally.
• Coordinate with housekeeping, maintenance, and other departments for smooth hotel operations.
• Manage basic administrative work, documentation, records, and daily reports.
• Use hotel/front-office software and basic computer applications efficiently.
• Handle guest complaints and operational situations calmly and professionally.
• Coordinate and follow up with vendors, suppliers, and service providers when required.
• Support management with day-to-day administrative and operational tasks.
• Handle busy/peak-time situations independently and take appropriate decisions.
• Be flexible with working hours and willing to put in extra effort when the situation requires.
• Maintain confidentiality, honesty, discipline, and professionalism at all times.

Candidate Profile

The ideal candidate should be:

• Smart, presentable, and confident
• Excellent in spoken and written communication
• Calm and composed during hectic schedules and peak occupancy
• Good at negotiation and problem-solving
• Honest, responsible, and trustworthy
• Able to take ownership and work independently
• Comfortable handling multiple tasks at the same time
• Flexible and willing to work a little extra when required
• Guest-focused with a helpful and positive attitude
• Capable of handling pressure without losing patience or professionalism

Experience & Skills

• Minimum 1–2 years of relevant experience in hotel/front-office operations and administrative work.
• Experience with hotel/front-office software or PMS is preferred.
• Good knowledge of computers, MS Office, email, WhatsApp, and basic documentation.
• Prior experience in a hotel, resort, hospitality, or service environment will be an advantage.
• Strong communication and interpersonal skills.
• Negotiation and conflict-handling skills are highly desirable.

What We Are Looking For

We are looking for someone who can think on their feet, stay calm under pressure, communicate confidently, and take responsibility for getting things done.

This role is best suited for a person who is not limited to a fixed job description and is willing to support the team wherever required, especially during busy hotel operations.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person