Front Office Executive / Guest Relations Executive (GRE)

Front Office / Guest Relations Executive (GRE)

Company: Staywood Hospitality (ISO Certified Service Services Apartments) & Seeta Travels

Location: Mumbai | Type: Full-Time

Job Summary:

As a Front Office /Guest Relations Executive, you will be the face and voice of Staywood. This role combines seamless front desk operations with premium guest hospitality. You will be responsible for managing guest lifecycles—from reservations, check-ins, and departures to personalized guest assistance—ensuring every traveler enjoys a flawless, welcoming, and high-quality stay. You will also coordinate closely with internal teams to maintain high service standards across our properties.

Key Responsibilities:

• Manage guest arrivals, departures, walk-ins, and online bookings.
• Act as the primary contact for guest requests, queries, and complaints.
• Update guest records in the system and handle billing, invoicing, and daily cash reports.
• Coordinate with housekeeping and maintenance for room readiness.
• Answer phone calls, emails, and provide local travel/facility information.
• Maintain a clean, professional, and welcoming lobby area.

Required Skills & Qualifications:

• Education: Graduate or Diploma in Hospitality/Hotel Management preferred.
• Experience: 1–3 years in a Hotel, Service Apartment, or Guest House front desk.
• Skills: Excellent communication, polite etiquette, and a customer-first attitude.
• Technical: Basic computer knowledge (MS Office) and familiarity with Hotel Software/PMS.
• Attributes: Professional appearance, multitasking ability, and problem-solving skills

.

Working Conditions & Benefits:

• Rotational shifts (including weekends & holidays).

Benefits

· Cell phone reimbursement.

Benefits:

• Cell phone reimbursement

Experience:

• Front desk: 1 year (Required)

Language:

• English (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person