Front office executive - Hotel Industry

Front Office Executive

Location: Naldehra, Shimla
Company: Auramah Valley

About Auramah Valley

Auramah Valley is a luxury private estate in Naldehra, Shimla, offering premium residences, boutique hospitality, fine dining, wellness, sports, and exclusive guest experiences.

Role Overview

We are looking for a Front Office Executive with excellent communication and guest-handling skills to deliver a high-quality, personalised experience to our guests. The ideal candidate should have experience in a luxury hotel or premium hospitality environment and be comfortable handling guests with professionalism, warmth, and attention to detail.

Key Responsibilities

• Welcome and greet guests with a warm and professional approach.
• Handle check-in and check-out procedures efficiently.
• Manage guest requests, queries, complaints, and service coordination.
• Coordinate with Housekeeping, F&B, Concierge, Security, and other departments.
• Maintain accurate guest records and ensure smooth front-office operations.
• Handle reservations, room allocation, billing, and guest documentation.
• Ensure high standards of guest service and hospitality at all times.
• Follow up on guest requirements and ensure timely resolution.
• Maintain professional grooming and front-office presentation standards.
• Assist in creating a personalised and memorable guest experience.

Candidate Profile

• Experience: 2–5 years in Front Office / Guest Relations / Guest Services in a reputed hotel.
• Candidates from luxury and premium hotel brands such as Taj, Oberoi, The Leela, ITC Hotels, Marriott, Hyatt, Radisson, Club Mahindra, or similar luxury hospitality brands will be preferred.
• Excellent verbal and written communication skills.
• Strong guest-handling and interpersonal skills.
• Pleasant personality with professional grooming and etiquette.
• Good knowledge of hotel front-office operations and PMS.
• Ability to handle guests professionally in a fast-paced environment.
• Strong coordination and problem-solving skills.
• Willingness to work in shifts, including weekends and holidays.

Education

Diploma/Degree in Hotel Management, Hospitality Management, or a related field preferred.

Why Join Auramah Valley?

• Opportunity to work in a premium luxury hospitality environment.
• Exposure to high-end guest services and personalised hospitality.
• Professional growth and career development opportunities.

Location: Naldehra, Shimla
Industry: Luxury Hospitality
Experience: 2–5 Years

Pay: ₹28,000.00 - ₹32,000.00 per month

Benefits:

• Food provided

Work Location: In person