Front Office Executive (Lower Parel, & Churchgate)

Role: Front Office Executive

Company Knight Frank (India) Private Limited

Division : Facilities & Asset Management Services

Department : Facilities & Asset Management Services

Location : Lower Parel & Churchgate

Job Title : Front Office Executive

Grade 11

Reporting to Assistant Facility Manager

Scope

About Knight Frank

Knight Frank LLP is a leading independent, global property consultancy. Headquartered in London, Knight Frank has more than 16,000 people operating from over 384 offices across 51 markets. The Group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit www.knightfrank.com.

Knight Frank India is headquartered in Mumbai and has more than 1,400 experts across Bangalore, Delhi, Pune, Hyderabad, Chennai, Kolkata and Ahmedabad. Backed by strong research and analytics, our experts offer a comprehensive range of real estate services across advisory, valuation and consulting, transactions (residential, commercial, retail, hospitality, land & capitals), facilities management and project management. For more information, visit www.knightfrank.co.in

This role is based at Mumbai and reports in to Property Manager.

Job Summary

We are seeking a professional and well-groomed Front Office Executive to manage our reception desk and serve as the first point of contact for our corporate office. You will represent the companys brand image, manage visitor traffic, and coordinate closely with the integrated facility management (IFM) team to ensure smooth day-to-day administration.

Key Responsibilities

1. Front Desk & Visitor Management

• Greet, welcome, and direct visitors, clients, and vendors to the appropriate departments.
• Issue visitor badges, maintain digital and physical logbooks, and enforce security protocols.
• Maintain a clean, organized, and professional reception area at all times.

2. Communication & Communication Setup

• Operate the central switchboard to answer, screen, and forward incoming telephone calls.
• Filter spam calls and provide accurate, basic information to callers.
• Handle general email inquiries and direct them to the correct internal stakeholder.

3. Courier & Mail Administration

• Receive, sort, log, and distribute daily mail, packages, and couriers.
• Coordinate outgoing courier dispatches and maintain tracking logs for invoice verification.

4. Facility Coordination

• Coordinate with the pantry and housekeeping staff for meeting room setups and refreshments.
• Log facility complaints (e.g., air conditioning issues, lighting faults) into the internal helpdesk system.
• Track and manage the inventory of reception stationery and front-office supplies.

Requirements and Qualifications

• Education: Graduate degree in any stream; a degree/diploma in Hospitality, Hotel Management, or Front Office is a major advantage. Undergraduates are welcome too!
• Experience: 1 to 3 years of proven experience as a Front Office Executive, Receptionist, or Guest Relations Officer in a corporate setting.
• Languages: High proficiency in spoken and written English and spoken Hindi. Knowledge of Marathi is a plus.
• Technical Skills: Hands-on experience with MS Office (Word, Excel, Outlook) and operating EPABX switchboard systems.
• Soft Skills: Excellent interpersonal skills, a pleasant demeanor, and the ability to handle stressful situations calmly.

Benefits & Perks

• Competitive monthly salary as per Mumbai market standards.
• Statutory benefits (PF, ESIC/Medical Insurance, Gratuity).
• Defined career path into Facility Administration or corporate operations.