Front Office Executive - OPD/IPD

Designation: Front Office Executive - OPD/IPD

Qualification: Graduate or Above

Department: Front Office

Work Experience: 2 Years+

Total Opening: 2

Location: Faridabad, Haryana

Job Description

POSITION GUIDELINES

DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES

DEPARTMENT : FRONT OFFICE

POSITION : EXECUTIVE

REPORTING TO : MANAGER – OUT PATIENT

QUALIFICATION : GRADUATION IN ANY STREAM

EXPERIENCE : 1-3 YEARS

DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD

DUTY HOURS : AS PER SCHEDULED REQUIREMENTS

JOB DESCRIPTION

Key areas of responsibility:

• To coordinate registration of new patients.

• To take all necessary demographical details about the patients like Name & Address and Source to visit the hospital.

• To prepare the file, O.P.D Card and provide U.H.I.D. No. to the Patients.

• To guide & direct the patient for the further process.

• To coordinate with the doctors / consultants.

• To answer queries of patient and provide details about the Doctors and Hospitals.

• To handle the admission, billing and coordinate in the absence of any person of reception.

• To deal with the people who visit the hospital and solve their queries.

• To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same.

• To maintain appropriate departmental documentation.

• To treat all communication about patients, staff, and other organizational business confidentially.

• To be involved in quality Assurance / Quality control activities.

• To perform all the jobs as may be assigned due to exigencies of work.

• Participation in Continuous Quality Improvement.