Front Office Executive (Receptionist)

• Welcome guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain guest satisfaction by anticipating needs and ensuring personalized service.
• Manage reservations, room allocations, and billing processes accurately.
• Handle telephone calls, emails, and messages courteously and efficiently.
• Coordinate with housekeeping, concierge, and other departments for guest requirements.
• Maintain up-to-date records of room availability, rates, and guest preferences.
• Handle payments, deposits, and refunds following hotel policies.
• Prepare daily front office reports and assist in night auditing if required.
• Ensure proper documentation, filing, and data entry for all guest-related activities.
• Maintain high grooming and appearance standards at all times.
• Adhere to the hotel’s brand service standards and operational procedures.
• Uphold confidentiality and security of guest information.
• Demonstrate a positive attitude and teamwork within the department.

Job Type: Full-time

Pay: ₹16,000.00 - ₹18,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• 3year: 1 year (Preferred)

Work Location: In person