Front Office Executive / Receptionist

Front Office Executive (Day Shift) – Receptionist

Location: Dalhousie, Himachal Pradesh
Job Type: Full-time
Shift: Day Shift

About the Hotel

A newly opening 4-star hotel in Dalhousie is looking for enthusiastic and customer-focused Front Office Executives to join our team. If you are passionate about hospitality and enjoy interacting with guests, this is an excellent opportunity to build your career in a professional hotel environment.

Job Summary

The Front Office Executive will be the first point of contact for guests, ensuring a warm welcome and delivering exceptional service throughout their stay. The role involves handling reservations, guest check-ins and check-outs, responding to inquiries, and coordinating with various hotel departments to provide a seamless guest experience.

Key Responsibilities

• Welcome guests in a courteous and professional manner.
• Perform efficient check-in and check-out procedures.
• Handle room reservations, cancellations, and modifications.
• Answer telephone calls, emails, and guest inquiries promptly.
• Coordinate with Housekeeping, Maintenance, and Food & Beverage departments to ensure guest satisfaction.
• Process guest payments and maintain accurate billing records.
• Maintain front desk records and daily reports.
• Upsell hotel rooms and services whenever appropriate.
• Handle guest complaints professionally and ensure timely resolution.
• Maintain a clean, organized, and welcoming reception area.

Requirements

• Graduate preferred (Hotel Management candidates are encouraged to apply).
• 1–3 years of experience in hotel front office or reception is preferred. Freshers with excellent communication skills may also apply.
• Good communication skills in English and Hindi.
• Basic computer knowledge; familiarity with hotel PMS software is an advantage.
• Professional appearance and positive attitude.
• Strong customer service and problem-solving skills.
• Ability to work efficiently in a fast-paced hospitality environment.

What We Offer

• Competitive salary based on experience.
• Accommodation and meals (as per hotel policy).
• Career growth opportunities.
• Professional and supportive work environment.
• Opportunity to be part of the opening team of a premium 4-star hotel in Dalhousie.

Pay: ₹11,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person