Front Office Executive (Receptionist)

WE ARE HIRING Front Office Executive / Guest Relations Executive

Recruitment & Staffing Partner: Sunil Hospitality
Industry: Hotels / Hostels / Hospitality
Job Type: Full-Time

Sunil Hospitality is a hospitality recruitment and staffing agency providing suitable employees to our tie-up hotels, hostels, resorts, serviced apartments, co-living properties, and other hospitality organizations.

We are currently hiring Front Office Executives / Guest Relations Executives for placement across our partner hospitality properties.

We are looking for candidates who are confident, presentable, guest-focused, service-oriented, and capable of managing front-desk operations professionally.

Key Responsibilities

• Manage daily reservations and prepare accurate arrival and departure reports to support room/bed availability and sales.
• Welcome and register arriving guests, ensuring all required booking details, contact information, photo identification, and necessary documents are properly collected and recorded.
• Handle check-in and check-out procedures smoothly and professionally.
• Monitor in-house guest accounts and ensure pending payments and outstanding balances are collected as per property policy.
• Accept and process cash, card, UPI, and other approved payment methods accurately.
• Verify guest identification and maintain proper records while following privacy and confidentiality standards.
• Close guest accounts during check-out, verify charges, collect outstanding payments, and confirm guest satisfaction.
• Handle guest complaints and concerns professionally and work toward quick and satisfactory resolution. Escalate serious or unresolved matters to the Senior Manager when required.
• Maintain excellent guest relations by anticipating guest requirements and responding promptly to requests.
• Attend to guest enquiries regarding rooms, property facilities, local attractions, transportation, events, trips, activities, promotions, and other available services.
• Handle guest mail, messages, parcels, and other communication professionally and confidentially.
• Record guest requests, complaints, concerns, and important communication and coordinate with the relevant departments for timely action.
• Maintain updated knowledge of property facilities, room/bed categories, tariffs, promotions, events, travel programs, and special offers.
• Coordinate with the Community Manager / Operations Team to keep daily activities and event information updated.
• Identify opportunities to upsell room categories, extended stays, activities, food & beverage services, transportation, and other property facilities.
• Respond promptly to incoming telephone calls, walk-in enquiries, lobby guests, and team members requiring front-desk assistance.
• Coordinate with Housekeeping, Reservations, Sales, Security, Maintenance, and Operations teams to ensure a smooth guest experience.
• Maintain accurate front-office records, shift handovers, guest information, payment records, and operational reports.

Candidate Profile

We are looking for candidates who are:

• Presentable, confident, and professionally groomed.
• Strong in guest handling and customer service.
• Good in verbal communication and interpersonal skills.
• Comfortable communicating in English; additional languages will be an advantage.
• Able to handle guest complaints calmly and professionally.
• Comfortable using computers, hotel PMS/POS systems, email, and basic office applications.
• Flexible to work rotational shifts, weekends, and public holidays.
• Interested in building a career in the hospitality industry.

Preferred Experience

0–3+ years of experience in Front Office, Reception, Guest Relations, Reservations, Customer Service, Hotels, Hostels, Resorts, or Hospitality Operations.

Freshers with good communication skills, confidence, and a service-oriented attitude can also apply**.**

Career Opportunity Through Sunil Hospitality

Sunil Hospitality works with multiple hospitality organizations and matches suitable candidates with available positions based on their profile, experience, skills, location preference, and the manpower requirements of our partner properties.

Selected candidates may be placed with one of our tie-up hotels, hostels, resorts, serviced apartments, co-living properties, or other hospitality organizations depending on available opportunities.

Join Sunil Hospitality and explore career opportunities across our growing network of hospitality partners.

For more details contact

What's app: 8310345947

(Don't call me only what's app messages )

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Application Question(s):

• why is this job import for you ?

Work Location: In person