Front Office Executive (Receptionist)

Department: Clinical Support
Experience: 3–4 Years
Qualification: Bachelor’s Degree preferred
Age Criteria: Up to 35 Years
Gender: Male / Female
Working Hours: 9:00 AM – 7:00 PM
Working Days: Monday to Saturday
Weekly Off: Sunday fixed off + 1 rotational off between Tuesday and Friday
Interview Process: 3 Rounds

Key Responsibilities

• Manage front-desk operations and provide a professional and welcoming experience to clients/patients and visitors.
• Handle incoming calls, enquiries, appointments, registrations and follow-ups.
• Coordinate appointments and schedules between clients/patients and veterinary/clinical teams.
• Maintain accurate records, documentation and patient/client information.
• Coordinate with doctors, veterinary staff and internal departments for smooth service delivery.
• Address client queries and resolve routine concerns promptly.
• Follow up with clients regarding appointments, reports, procedures and other requirements.
• Maintain daily MIS, reports and operational records as required.
• Ensure proper coordination during patient admissions, consultations, procedures and discharge.
• Support billing/payment coordination and related documentation where required.
• Escalate complaints or operational issues to the appropriate department head.
• Maintain confidentiality of client and patient information.
• Ensure the reception/front-office area is organized, presentable and professionally managed.

Required Skills

• Excellent verbal and written communication skills.
• Fluency in English, Hindi and Marathi.
• Strong customer-service and interpersonal skills.
• Good coordination and follow-up abilities.
• Problem-solving and decision-making skills.
• Presentable and professional personality.
• Good organizational and time-management skills.
• Basic computer knowledge and proficiency in MS Office.
• Ability to work effectively with clinical and non-clinical teams.

Pay: ₹23,000.00 - ₹40,000.00 per month

Work Location: In person