Front Office Executive (Receptionist)

Job Responsibilities

• Handle guest check-in and check-out procedures efficiently and professionally.
• Manage room reservations, room allocations, extensions, cancellations and guest requests.
• Operate IDS software for reservations, billing, room status and front office operations.
• Handle guest queries, complaints and requests and ensure timely resolution.
• Coordinate with Housekeeping, F&B, Engineering and other departments for smooth guest services.
• Maintain accurate guest records, registration cards and front office documentation.
• Handle cash, billing, invoices and payment-related activities as required.
• Prepare daily front office reports, occupancy reports and other MIS reports.
• Monitor room availability and coordinate with the team to ensure smooth room inventory management.
• Ensure proper handover and communication between shifts.
• Follow hotel SOPs, safety standards and guest service procedures.
• Support the Front Office Manager in day-to-day operations.

Requirements

• 4–5 years of relevant experience in the hotel/hospitality industry.
• Mandatory hands-on experience with IDS software.
• Good knowledge of front office operations and hotel procedures.
• Strong guest-handling and communication skills.
• Good knowledge of MS Office/Excel.
• Ability to handle pressure and work in rotational shifts.
• Professional appearance and customer-oriented approach.
• Immediate joiners preferred.

Pay: ₹24,000.00 - ₹28,000.00 per month

Benefits:

• Food provided

Work Location: In person