Front Office Executive (Receptionist)

Front Office Executive JD

Location: Kolkata

Experience: 1 –4 years

Key Responsibilities

 Greet and welcome visitors, clients, candidates and guests in a professional and courteous manner.

 Manage the reception area and maintain a clean, organized and professional front-office environment.

 Handle visitor entries, appointments and direct visitors to the appropriate person or department.

 Confidently handle difficult, unexpected or challenging situations at the front door while maintaining professionalism and office security.

 Receive and manage incoming calls and route them to the concerned team members.

 Make outbound calls similar to the Telecalling Team, including lead follow-ups, enquiries, Site visit confirmations and other business-related calls.

 Maintain proper records of calls, follow-ups, visitor details and enquiries.

 Handle basic enquiries received through phone, WhatsApp, email or other communication channels and redirect them to the department concerned when required.

 Receive, record and distribute couriers, parcels, letters and other deliveries.

 Coordinate with housekeeping, security, maintenance and other support staff for smooth office operations.

 Assist with meeting room arrangements, visitor refreshments and meeting coordination.

 Maintain confidentiality of company, employee, client and visitor information.

 Ensure compliance with front-office, visitor-management and office-security procedures.

 Coordinate with different departments for visitors, meetings, appointments and other administrative requirements.

 Handle any other front-office, calling, customer coordination or administrative responsibilities assigned by HR/ Management.

Required Skills & Qualifications

 Good verbal and written communication skills.

 Pleasant, confident and professional personality.

 Ability to handle difficult visitors or challenging situations with patience and maturity.

 Good telephone etiquette and calling skills.

 Basic knowledge of MS Office and data entry.

 Good organizational and multitasking abilities.

 Ability to maintain records accurately.

 Presentable and well-groomed.

 Ability to work independently and coordinate effectively with different teams.

 Basic sales/tele calling experience will be an added advantage.

Pay: ₹8,869.29 - ₹12,000.00 per month

Work Location: In person