Front Office Executive (Receptionist)

Designation: Front Office Executive
Department: Front Office
Location: Antares by RajLaxmi, Lucknow

Job Summary

We are looking for a well-groomed, confident, and guest-oriented Front Office Executive to join our Front Office team. The candidate will be responsible for providing a warm welcome to guests and ensuring smooth and efficient front desk operations.

Key Responsibilities

• Welcome and assist guests in a courteous and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, amendments, and guest requests.
• Provide accurate information regarding hotel facilities, services, and local attractions.
• Handle guest queries, complaints, and requests professionally and ensure timely resolution.
• Maintain accurate guest records and front office documentation.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for smooth guest services.
• Handle cash, billing, and payment procedures as per hotel standards.
• Ensure proper handover of information and pending tasks between shifts.
• Follow hotel SOPs, grooming standards, security procedures, and guest service standards.

Candidate Profile

• 1–3 years of experience in Front Office operations, preferably in a hotel or reputed hospitality establishment.
• Good knowledge of check-in/check-out procedures, reservations, and basic hotel operations.
• Excellent communication and interpersonal skills.
• Pleasant personality, professional grooming, and a strong guest-service attitude.
• Basic computer knowledge; experience with hotel PMS will be preferred.
• Good problem-solving and guest-handling skills.
• Ability to work in rotational shifts, weekends, and holidays.
• Candidates with experience in reputed hotels and strong guest-handling skills will be preferred.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person