Front Office Executive (Receptionist)

**Job Role Clarity: Front Desk Staff**

**Position:** Front Desk Staff

**Department:** Reception

**Location:** Trinity Hospital, Zirakpur, Punjab, India

**Position Summary:**

The Front Desk Staff at Trinity Hospital serves as the first point of contact for patients, visitors, and callers. This role requires effective communication skills, an empathetic attitude, and a proactive approach to addressing missed calls, patient distress calls, managing cash transactions, and accurate data entry into the Hospital Management System (HMS).

**Key Responsibilities:**

1. **Patient Interaction:**

• Greet patients and visitors warmly, ensuring a positive and welcoming environment.

• Communicate clearly and empathetically to address inquiries, appointments, and concerns.

• Offer refreshments and direct visitors to appropriate areas or individuals.

2. **Call Management:**

• Answer incoming calls promptly, politely and professionally, directing calls to the appropriate department or individual.

• Determine the purpose of the call and provide accurate information or route the call as needed.

• Take and deliver messages accurately and completely

• Proactively return missed calls and address patient distress calls with empathy and urgency.

3. **Cash Handling:**

• Manage cash transactions, issue receipts, and maintain accurate records.

• Follow established cash handling procedures to ensure accuracy and security.

• Monitor the reception area for security purposes.

4. **HMS Data Entry:**

• Accurately enter patient information, appointments, and other relevant data into the HMS.

• Update patient records, insurance details, and billing information as required.

5. **Appointment Scheduling:**

• Efficiently schedule patient appointments, surgeries, and consultations in coordination with medical staff.

• Confirm appointments and provide necessary information to patients.

6. **Ethical Practice:**

• Maintain patient confidentiality, respecting privacy and adhering to ethical standards.

• Handle sensitive information and situations with professionalism.

**Qualifications and Experience:**

• High school diploma or equivalent qualification.

• Minimum [1] years of experience in customer service, reception, or front desk roles in medical / Hospital environment setting. Previous NABH work experience preferred.

**Key Competencies:**

• **Attitude:** Empathetic, patient-focused approach, excellent communication skills.

• **Skill:** Proficient in handling phone calls, cash transactions, and data entry.

• **Knowledge:** Basic understanding of hospital processes, appointment scheduling, and patient interactions.

**Assessment Criteria during HR Interview:**

1. **Attitude:**

• Demonstrate effective communication skills and an empathetic attitude during role-play scenarios.

• Discuss how you handle patient inquiries and concerns with professionalism.

2. **Skill:**

• Explain how you manage incoming calls and handle missed or patient distress calls.

• Describe your approach to handling cash transactions and maintaining accuracy.

3. **Knowledge:**

• Answer questions related to appointment scheduling, data entry, and maintaining patient confidentiality.

• Explain the importance of maintaining a positive and welcoming environment at the front desk.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person