Front Office Executive (Receptionist)

Key Responsibilities Front Desk Operations & Client Engagement ∙

• Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment. ∙
• Handle walk-in inquiries and manage waiting areas for optimal comfort. ∙Manage appointment bookings, cancellations, and rescheduling through internal systems.
• Ensure a positive customer experience throughout the client journey.
• Support client retention efforts through personalized engagement and timely follow-ups.
• Scheduling and Coordinating Coordinate treatment schedules with doctors, therapists, and wellness consultants.
• Send timely reminders for therapy appointments and follow-up consultations.
• Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
• Communicate with Ashram Admin and external partners/vendors where applicable.
• Housekeeping & Facility Oversight ∙Supervise housekeeping activities to maintain a clean, serene, and functional environment.
• Maintain and track inventory of therapy consumables and center supplies.
• Coordinate with vendors for regular procurement and service requirements.
• Communication & Client Support ∙Answer incoming calls, emails, and messages professionally and promptly. ∙
• Getting testimonials from clients (google reviews, video and text testimonials)
• Address client queries and feedback with empathy and clarity.
• Maintain updated client records, therapy registers, and service logs.
• Sales Support & Billing ∙Guide clients on wellness services, therapy packages, and benefits. ∙
• Support upselling of wellness plans, memberships, and retail products. ∙
• Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.
• Preferred Skills & Qualities ∙Excellent verbal and written communication skills. ∙
• Organized, proactive, and customer-focused mindset with empathetic attitude. ∙
• Comfortable using basic software for scheduling and billing.
• Prior experience in wellness, hospitality, or healthcare front office roles preferred.
• Shows the ownership in assigned job duties.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person