Front Office / Guest Experience

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• Employee benefit card offering discounted rates at Accor hotels worldwide.

• Develop your talent through Accor’s learning programs.

• Opportunity to grow within the property and across the world!

• Ability to contribute to the community and make a difference through our Corporate Social

Responsibility and Environmental, Social, and Governance (ESG) activities.

You will join a Flagship iconic Pullman leading Premium market in Jakarta with 317 Rooms and the biggest Pillar-less Ballroom of the City.

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

We're looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment, ensuring our guests have an exceptional experience from check-in to check-out. Be ready to:

• Welcome and greet guests upon arrival, providing a warm and inviting atmosphere
• Engage with our guests with guenuine passion to welcome
• Process check-ins and check-outs efficiently, handling all related paperwork and payments
• Respond to guest inquiries and requests promptly and courteously
• Coordinate with housekeeping and maintenance departments to ensure room readiness and a smooth-seamless service
• Handle guest requests and resolve issues in a professional and timely manner
• Provide information about hotel amenities, local attractions, and transportation options
• Maintain accurate guest records and hotel information using property management software
• Ensure compliance with hotel standards and safety procedures

Your experience and skills include:

• Previous front office and/or reservations experience is an asset

• Detail-oriented and numerical aptitude

• Knowledge of Property Manager systems (Opera) an asset

• Must be able to work flexible schedules including weekends and holidays

• The ability to work with little or no supervision is required.

• Positive and team-oriented

• Passion for guest service

• Excellent interpersonal skills

• Excellent written and verbal communication skills

• Highly organized, results-oriented, work well under pressure

• English speaking. Japanese or Mandarin is a must

• Employee benefit card offering discounted rates in Accor worldwide

• Learning programs through our Academies

• Opportunity to develop your talent and grow within the property and across the world!

• Open your way to get the talent development opportunities in Accorhotels in the future