Front Office Guest Service Agent

About the role

As a Guest Service Agent at Mercure Sunshine Coast Kawana Waters, you’ll be at the heart of our guests’ experience, creating warm, memorable and welcoming stays from the moment they arrive.

This is a fantastic opportunity to join a supportive and passionate Front Office team during an exciting time for the hotel, as we continue to grow, evolve and deliver exceptional experiences for our guests.

Working as part of our Front Office team, your key responsibilities will include:

• Delivering exceptional and personalised guest service, from warm welcomes and efficient check-ins and check-outs through to responding to guest queries and requests.
• Managing guest accounts, processing payments and ensuring guest preferences and special requirements are accurately recorded.
• Working closely with Housekeeping, Food & Beverage and other hotel departments to ensure guest requests are actioned promptly and seamlessly.
• Assisting with concierge services by sharing your local knowledge and providing recommendations to help guests make the most of their stay on the Sunshine Coast.
• Maintaining a professional, organised and welcoming Front Office environment while adhering to hotel standards, policies and procedures.
• Participating in training and development opportunities while contributing to a positive, collaborative and supportive team culture.

About you

We’re looking for someone who genuinely enjoys connecting with people and thrives in a busy hotel environment. You’ll bring a positive attitude, strong communication skills and a willingness to work as part of a team to create great guest experiences.

As hotels operate around the clock, flexibility is essential for this role. Applicants must be available to work across a 7-day rotating roster, including weekends, public holidays and shift work between 6:00am and 10:00pm.

Previous hotel or Front Office experience is highly regarded. Experience with Opera Cloud is preferred, however it is not essential, as training and support can be provided for the right candidate.

If you’re passionate about hospitality, love connecting with people and want to be part of a great team with plenty of opportunities to learn and grow, we’d love to hear from you!