Front Office Guest Service Assistant

Job Ref: INT25810

Branch: Hampton by Hilton London Stansted Airport

Location: Hampton by Hilton London Stansted Airport

Salary/Benefits: £27,040.00 oer annum

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 18/08/2026

Closing date: 18/09/2026

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Company sick pay - Giving you piece of mind when you need it the most

A day in the life of…

Our Front Office Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

Hampton by Hilton London Stansted Airport provides a fun and relaxed atmosphere for guests to kick back and relax during their stay. Direct airport terminal access is only a few steps away via a covered walkway, providing great connections via rail or road to central London and the rest of the UK. Wake up to a hot breakfast, included with your stay. Spend time with friends at the bar, or grab something to eat from our lounge menu. Energise with contemporary cardio, resistance and weights equipment in the complimentary 24-hour fitness suite. Plan a meeting in one of two spacious boardrooms, with space for up to 12 delegates each. Boardrooms are fully equipped with state of the art A/V equipment and more, making your meeting easy and successful. Stay productive in the 24-hour work zone, where you can print documents and surf the web with free WiFi.

We focus on personality when recruiting new Team members. We seek individuals with creativity, a ‘thinking outside the box’ approach and the desire to be the very best in everything they do. Think you have that 'sparkle' and 'can-do' attitude we look for in all of our Team? Are you excited about becoming part of the opening team at brand’s largest property in Europe?

Then we want to hear from you!!!