Front Office Head

Job Title: Front Office Head Department: Front Office / Guest Services Reports To: General Manager / Operations Manager Job Purpose: Manage all front office functions to ensure exceptional guest service, high team performance, and seamless departmental coordination. Key Responsibilities: Operations: Supervise daily reception, reservations, concierge, and guest relations. Service Standards: Ensure efficient check-in/out and compliance with brand SOPs. Leadership: Lead, train, schedule, and evaluate front office personnel. Guest Relations: Manage VIP arrivals and resolve escalated complaints/service recovery. Revenue & Reporting: Monitor occupancy and reservation systems to optimize revenue; analyze performance reports. Coordination: Collaborate with Housekeeping, F&B, and Maintenance for flawless service. Compliance: Enforce safety, security, and legal regulations.

Requirements

• Education: Degree or Diploma in Hotel Management or Hospitality.
• Experience: Minimum 3 years in front office operations.
• Technical: Proficient in PMS (Property Management Systems) and MS Office.
• Skills: Strong leadership, problem-solving, and interpersonal communication.
• Flexibility: Ability to work shifts, weekends, and holidays.