Front Office Host

Summary

At Hyatt, our people are at the heart of the guest experience. Guided by empathy, inclusion, respect, integrity, experimentation and wellbeing, we work to create an environment where colleagues can grow, collaborate and offer genuine hospitality.

Thompson Hotels is part of Hyatt’s lifestyle portfolio, bringing together thoughtful design, food and beverage, cultural experiences and authentic service. Located in Dallas’ historic Main Street District, Thompson Dallas reflects this approach through contemporary art, Texas craftsmanship, 219 guest rooms and suites, more than 14,000 square feet of event space, rooftop venues and panoramic downtown views.

The Front Office team helps guests feel welcomed, cared for and connected to Dallas from the moment they arrive. Thompson Dallas is seeking a Front Office Host to create a warm and efficient arrival, stay and departure experience while supporting the daily needs of the hotel and its guests.

Position Overview

Reporting to Front Office leadership, the Front Office Host welcomes guests, assists with check-in and check-out, responds to questions and requests, and supports communication across the hotel. This role champions service by treating each guest with care, sharing helpful information about the hotel and Dallas, and working closely with colleagues to create a seamless guest experience.

Key Responsibilities

Guest Experience and Service

• Welcome guests warmly and assist with check-in, check-out and other front desk needs.
• Provide accurate information about hotel services, amenities, policies and local recommendations.
• Respond to guest questions and requests promptly, following through or involving a supervisor when needed.
• Listen to guest concerns, offer assistance and help resolve issues with care and professionalism.
• Support special requests and guest arrivals by communicating relevant details to the appropriate colleagues.
• Maintain a visible, approachable presence in the Front Office and contribute to a welcoming atmosphere.

Front Office Operations

• Process guest transactions, room keys, billing and payments accurately and according to hotel procedures.
• Maintain accurate guest information and complete required records using hotel systems.
• Communicate relevant updates to Front Office colleagues and hotel departments to support guest needs and room readiness.
• Follow procedures for cash handling, key control, privacy and protection of guest information.
• Keep the front desk and surrounding areas neat, organized and ready for guests.
• Ask for guidance when needed and share operational concerns with Front Office leadership.

Teamwork and Standards

• Work collaboratively with Housekeeping, Engineering, Spa, Sales and Marketing, Food and Beverage, and other hotel departments.
• Follow hotel service standards, policies, safety procedures and applicable security practices.
• Participate in training and department communications to stay current on hotel offerings and procedures.
• Support a respectful and inclusive environment for colleagues and guests.

Colleagues may be asked to perform other related duties as needed to support hotel operations.

Benefits & Perks

• Comprehensive health and welfare plans for eligible full-time colleagues.
• 401(k) with company match after one year of service.
• College Savings Plan and Employee Stock Purchase Plan.
• Paid vacation, holidays and sick leave, as applicable.
• Family bonding leave and adoption assistance.
• Complimentary and discounted stays at Hyatt properties worldwide.
• Complimentary onsite parking.
• Free colleague meals during shifts.
• Transit passes and educational assistance.
• Career development and growth opportunities.

Qualifications

• Previous customer service or hospitality experience preferred.
• Clear and courteous verbal communication skills in English.
• Ability to use standard computer applications and learn hotel systems.
• Strong attention to detail, organization and follow-through.
• Ability to remain calm, helpful and professional while managing multiple guest needs.
• Ability to work effectively with people from diverse socioeconomic, cultural, disability and ethnic backgrounds.
• Commitment to guest service, teamwork and hotel standards.

Physical Requirements

• Ability to stand and walk for extended periods and move throughout the hotel.
• Ability to bend, reach and occasionally lift or carry up to 25 pounds, with or without reasonable accommodation.
• Ability to perform front desk tasks that require frequent use of a computer, telephone and other office equipment.

Thompson Dallas is committed to creating a workplace where colleagues feel valued, respected and supported. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by applicable law.