Front Office Intern

Job Summary

As a Front Office Intern, you will gain hands-on experience in hotel front office operations while delivering exceptional guest service. You will support the Front Office team in ensuring smooth daily operations, assist guests throughout their stay, and develop practical skills in hospitality, communication, and customer service within a professional hotel environment.

Key Responsibilities

• Welcome and greet guests in a friendly, courteous, and professional manner.
• Assist with guest check-in and check-out procedures under the guidance of the Front Office team.
• Respond to guest enquiries and provide accurate information regarding hotel facilities, services, and local attractions.
• Handle incoming telephone calls and direct them to the appropriate departments.
• Assist in managing room reservations, guest requests, and administrative tasks.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure a seamless guest experience.
• Maintain a clean, organized, and welcoming Front Office and lobby area.
• Ensure guest records and documentation are handled accurately and confidentially.
• Adhere to hotel policies, procedures, grooming standards, and service excellence guidelines.
• Learn and apply operational procedures while contributing to the overall efficiency of the Front Office.
• Perform any other duties assigned by the Front Office Manager or Supervisor.

Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• Internship placement is required as part of the academic programme.
• Passionate about hospitality and delivering excellent customer service.
• Good communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia; proficiency in additional languages is an added advantage.
• Well-groomed with a pleasant and professional personality.
• Positive attitude, willingness to learn, and able to work effectively in a team environment.
• Able to work on shifts, including weekends and public holidays.
• Basic computer literacy (Microsoft Office); knowledge of hotel property management systems (PMS) is an advantage but not required.

Pay: RM600.00 per month

Benefits:

• Free parking
• Meal provided
• Professional development

Work Location: In person