Front Office Intern

At Moxy, we don't just check guests in, we create experiences worth talking about. We're looking for enthusiastic, outgoing, and service-minded individuals to join our team as a Front Office Intern and gain hands-on exposure to the exciting world of hotel operations.

As a Front Office Intern, you'll support the Front Office team in delivering friendly and efficient guest service across Front Desk, Guest Services, Concierge, and related operations. This internship is designed to give you real-world hospitality experience while developing your communication, customer service, and problem-solving skills.

What You'll Do

• Support guest check-in and check-out processes while delivering exceptional service.
• Assist guests with enquiries, requests, and general information about the hotel and local attractions.
• Handle guest calls, messages, and service requests professionally and efficiently.
• Support Concierge and Guest Services operations, including luggage assistance and transportation arrangements.
• Learn and assist with Marriott Bonvoy member recognition and guest engagement initiatives.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure a seamless guest experience.
• Assist with Front Office administrative tasks, reports, and operational documentation.
• Support service recovery efforts and ensure guest concerns are addressed promptly.
• Gain exposure to daily hotel operations and Front Office procedures.
• Follow Marriott and Moxy brand standards, policies, and service expectations.

What You'll Learn

• Front Office and Guest Services operations in an international hotel environment.
• Guest engagement, service recovery, and hospitality excellence.
• Hotel reservation systems and operational procedures.
• Cross-department collaboration and hotel operations management.
• Marriott's culture, service philosophy, and global hospitality standards.
• Professional communication, customer service, and problem-solving skills.

What Makes You a Great Fit

• Currently pursuing a Diploma or Degree in Hospitality, Tourism, Hotel Management, Business, or a related field.
• Passion for hospitality and creating memorable guest experiences.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced and guest-focused environment.
• A team player who enjoys meeting and interacting with people.

Why You'll Love MOXY

Build upon your classroom studies through our Hotel Internship Program and experience hotel operations firsthand. You'll be immersed in Marriott's culture and business, gaining practical experience from industry professionals while building a strong foundation for your future career.

Whether you're exploring hospitality for the first time or preparing for a career in hotel management, this internship will help you develop the skills, confidence, and experience needed to succeed.

Ready to kickstart your hospitality journey with #MoxyCrew? Apply today!