Front Office Intern

Primary Focus: Front Office Training

• Hotel and departmental orientations
• Train on Forbes standards (Front Office Specific)
• Train on various Front Office roles
• Skills focused on:
• Learning the position details of the front office roles (i.e. Front Desk Agent, Bellperson, Concierge, Assist. FOM, Director of Rooms)
• Learning the rooms management system (Opera)
• Understanding all front office components
• Participate in daily pre-shift meetings
• Attend hotel trainings, if applicable

Primary Focus – Execution of Departmental Roles & Management Shadow

• Both AM/PM Shifts – work department roles as schedule needs
• Shadow Front Office leadership team
• Front Office Skills focused on:
• Scheduling (management vs. hourly)
• Management skills
• Open folio requisition
• Back end of Opera
• Room blocks
• Handling guest complaints
• Revenue Management
• Housekeeping Skills focus on:
• Building Housekeeping Boards
• Handling guest complaints
• Execute the inspection of guest rooms
• Shadow coaching opportunities for room inspections
• Participate in daily pre-shift meetings
• Attend 9:00 AM management stand up with assigned manager
• Complete special project as assigned

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.

This policy applies to all terms and conditions of employment.

If you are interested in applying for employment with The Townsend Hotel and need assistance to apply for a posted position, please send an email to [email protected] or you may call us at 248-647-8640.

Must be able to lift, push and pull up to 50 pounds.