Front Office Lead

Description:

Job Summary: As our Front Office Lead, you'll set the tone for every patient's first impression of our practice. You'll lead the day-to-day operation of the front desk, including scheduling, patient check-in and check-out, and coordination among front office staff, while providing warm, attentive service to patients and their families. You'll also serve as a mentor and point of guidance for front office team members and help ensure the office runs smoothly day to day. Other duties and responsibilities as assigned by supervisor.

Requirements:

Major Responsibilities:

• Lead day-to-day front office operations, including patient scheduling, records management, and insurance verification.
• Train and mentor front office staff on daily procedures, patient service standards, and practice management software.
• Foster a positive, welcoming environment at the front desk.
• Greet and welcome patients and their families with a warm and friendly demeanor.
• Assist with administrative tasks, including filing, data entry, and managing patient records.
• Process routine billing, coding, and collections tasks, escalating complex billing issues to the Office Manager or supervisor.
• Schedule appointments and manage the appointment calendar efficiently.
• Ensure the office adheres to all local, state, and federal regulations including HIPAA and OSHA standards.
• Serve as the first point of contact between patients, the surgical team, and external vendors or insurance companies, escalating complex matters as needed.
• Support marketing efforts, including but not limited to social media updates, email campaigns, and promotional events.
• Step in to support office management responsibilities in the Office Manager's absence.

Qualifications:

• High school diploma required; Associate's degree in healthcare administration, business, or a related field preferred.
• 1+ years of front office or administrative experience, preferably in a healthcare or dental setting.
• Excellent communication and interpersonal skills, especially with children and their parents.
• Strong organizational skills and attention to detail.
• Proficient in office software (e.g., MS Office, practice management software).
• Knowledge of basic dental terminology
• Willingness to support marketing efforts and contribute creative ideas.
• Ability to handle sensitive information with confidentiality.

Working Conditions/Physical Requirements:

• Standard business hours
• Work closely with the surgeon, staff, and patients.
• Sitting [80%]
• Standing [20%]
• Occasionally lift and move office supplies or equipment [(up to 25 pounds)].

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Company Paid Life Insurance
• [Paid time off (if applicable)]
• Vision insurance