Front Office Lead/ Treatment Coordinator

Front Office Lead / Treatment Plan Coordinator

The Valley Dentistry | Paradise Valley area of Phoenix, AZ
4611 E Shea Blvd, Suite 110, Phoenix, AZ 85028

The Valley Dentistry is a privately owned family dental practice led by a husband-and-wife team. We’re looking for an experienced Front Office Lead / Treatment Plan Coordinator who takes pride in helping patients feel welcome, understand their care, and confidently move forward with treatment.

This is a hands-on leadership role. You will guide the daily front office workflow, coordinate the patient journey from the first phone call through follow-up care, and help the team maintain a smooth, productive schedule. We’re looking for someone who is organized, warm, proactive, and comfortable discussing treatment and finances with patients.

What you’ll do

Create an excellent patient experience

• Welcome patients, answer calls and messages promptly, and make every interaction professional and personal.
• Help new patients understand what to expect and ensure paperwork, appointments, and follow-up needs are handled.
• Listen to patient concerns, resolve service issues thoughtfully, and keep the doctors informed when a patient needs additional attention.
• Build lasting relationships that encourage patients to return and refer friends and family.

Own scheduling and patient follow-through

• Manage the schedule to support patient needs, clinical flow, and office production goals.
• Confirm appointments, fill openings, follow up with overdue patients, and help patients schedule recommended treatment.
• Coordinate appointments involving multiple visits, providers, or outside specialists.
• Keep patients informed about their next steps so treatment does not get lost between diagnosis and scheduling.

Coordinate and present treatment

• Prepare accurate treatment plans based on the doctor’s recommendations.
• Review recommended care with patients in clear, compassionate language and answer nonclinical questions.
• Explain treatment sequencing, appointment timing, estimated insurance benefits, and estimated patient portions.
• Discuss payment options, address concerns without pressure, and follow up with patients who have not yet scheduled.
• Partner closely with the doctors and clinical team so patients receive consistent information throughout their visit.

Verify insurance and prepare financial estimates

• Verify eligibility, benefits, limitations, frequencies, deductibles, and remaining benefits before appointments when possible.
• Maintain accurate insurance information in the practice management system.
• Prepare and explain estimates while making clear that final insurance payment depends on the plan’s determination.
• Collect patient portions and help patients understand their financial arrangements.

Lead the front office day

• Lead the morning huddle with the team, reviewing the schedule, patient needs, treatment opportunities, and potential obstacles.
• Set priorities for the front office and communicate clearly with the clinical team.
• Monitor unscheduled treatment, cancellations, open appointment time, and other patient-focused opportunities to improve production.
• Suggest practical improvements to workflows and help create an organized, positive office environment.

Insurance claim submission, posting, and follow-up billing are not part of this position.

What we’re looking for

• Experience in a dental front office role with significant responsibility for scheduling, insurance verification, and treatment coordination.
• Confidence presenting treatment and discussing financial estimates with patients.
• Excellent communication, organization, follow-through, and problem-solving skills.
• A welcoming presence and a genuine commitment to excellent patient care.
• The ability to lead a huddle, anticipate needs, and take ownership without waiting to be asked.
• Experience with Open Dental is a plus, but not required.
• Experience in a privately owned dental practice is also a plus.

We value someone who can help our practice grow by taking excellent care of patients: earning their trust, making treatment easy to understand, following through consistently, and giving them a reason to recommend The Valley Dentistry to others.

To apply: Please send your résumé and a brief note about your dental front office experience and why this role interests you.

Pay: $26.00 - $32.00 per hour

Expected hours: 28.0 – 32.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person