Front Office Manager - Assistant

Overview

As a Assistant Front Office Manager, you’ll help lead daily front desk operations and create a welcoming, reliable experience for hotel guests. You’ll support the front office team, coordinate guest services, and help resolve concerns with care and clear communication. Your impact: By keeping check-in, guest requests, and service recovery organized, you help guests feel welcomed and supported throughout their stay.

Duties

• Assist with front desk operations, shift coordination, and guest relations
• Support reservations, check-in and check-out, and accurate guest records using hospitality reservation systems and property management systems (PMS), including OPERA where applicable
• Respond to guest questions and concerns; use customer service problem-solving to reach clear, practical resolutions
• Communicate with hotel teams to coordinate guest services and keep front office activity running smoothly
• Follow hotel emergency procedures and support night audit tasks as needed

Skills

• Customer service, hospitality, and front desk experience; hotel experience is essential, while resort experience is a plus
• Knowledge of hotel management or hospitality management practices and property management systems (PMS); OPERA experience is preferred
• Strong phone communication, phone etiquette, and client communication skills
• Guest services and guest relations skills, with a calm, professional approach to resolving concerns
• Multilingual or bilingual communication is an asset; familiarity with hotel emergency procedures and night audit is preferred

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Food provided
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person