Front Office Manager (Based in Timor-Leste)

The Location

This role is based in Timor-Leste. As the newest ASEAN member, Timor Leste offers valuable experience for international career progression due to its dynamic environment and unique opportunities.

Professionals gain exposure to cross-cultural collaboration, international development projects, and the opportunity to work with diverse teams, which are highly regarded in global industries.

Make a move to take your career to the next level whilst enjoying a laid-back lifestyle, stunning natural beauty, and friendly smiles. Fantastic package with competitive salary, accommodation and return airfare is available for the right candidate!

The Company

Dili Development Company Lda (DDC), part of the Jape Group, is a prominent property developer, leading the country's private sector development since 2009 with the development of Timor Plaza.

Timor Plaza is a premier shopping centre and commercial property hub in the centre of Dili, Timor-Leste. It is home to a vibrant mix of retail, dining, and entertainment options, along with office spaces, and various accommodation options at Timor Plaza Hotel & Apartments.

To find out more, visit our website or watch our video below

The Opportunity

Join our dynamic and growing team at Timor Plaza Hotel & Apartments as a Front Office Manager and take a leading role in shaping the first and last impression of every guest. This is a rare and exciting opportunity to bring your hospitality expertise to one of Southeast Asia's most unique and emerging destinations.

As Front Office Manager, you will oversee all front office operations, including reception, reservations, concierge services, and guest relations, ensuring seamless and memorable experiences from arrival to departure. You will lead a dedicated front office team, drive service excellence, and contribute to the hotel's revenue and reputation in a meaningful way.

This role offers genuine career growth within an organisation that is at the forefront of Timor-Leste's exciting development story with future expansion plans. If you are passionate about people, committed to exceptional service standards, and ready for an adventure, we want to hear from you.

The Perfect Fit

 To be considered for the role, the ideal candidate will:

• Be willing to relocate to and reside in Dili, Timor-Leste
• Possess a minimum of 3–5 years of experience in a front office or rooms division management role within a hotel or hospitality environment
• Hold a bachelor's degree (or higher) in Hotel Management, Hospitality, Business Administration, or a related field
• Have demonstrated success leading and developing a front-of-house team in a multi-cultural environment
• Be proficient in hotel property management systems (PMS) such as Opera, Room Master, or equivalent
• Possess strong knowledge of reservations platforms and online travel agents (OTAs) such as Booking.com, Expedia, and TripAdvisor
• Demonstrate excellent guest relations skills with a passion for delivering outstanding, personalised service
• Have proven financial acumen with experience managing room revenue, occupancy optimisation, and front office budgets
• Be able to communicate professionally and effectively in written and spoken English
• Candidates who speak Tetum, Portuguese, Bahasa Indonesia/Malaysia, and/or Chinese Mandarin are preferred.
• Flexibility to work variable hours, including weekends and public holidays, is required for this role.