Front Office Manager

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Front Office Manager

JOB VACANCY

Front Office Manager
4-Star Hotel

We are a 4-star hotel located in South Jakarta, currently seeking a dynamic, highly dedicated, and experienced professional to join our team as a Front Office Manager.

Key Qualifications:

• Education: Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Tourism, or a related field.
• Experience: At least 3 years of experience in the same position or as an Assistant Front Office Manager in a star-rated hotel.

Technical Skills:

• Proficient in Hotel Property Management Systems (PMS) such as VHP, Opera, or similar hotel operating systems.
• Strong leadership and managerial abilities, with excellent communication and interpersonal skills.
• Able to work under pressure while maintaining a strong focus on guest satisfaction.
• Language: Fluent in spoken and written English (proficiency in additional foreign languages is an advantage).
• Appearance: Well-groomed, professional in appearance, and possesses a positive, service-oriented attitude.

Key Responsibilities:

• Oversee the daily operations of the Front Office Department, including Reception, Concierge, Bell Desk, Reservations, and other related functions.
• Ensure the highest standards of guest service to maintain guest satisfaction and loyalty.
• Prepare staff schedules, conduct regular training sessions, and evaluate team performance.
• Handle guest complaints professionally and provide effective solutions.
• Coordinate closely with other departments, particularly Housekeeping and Sales & Marketing, to ensure smooth hotel operations.
• Monitor the department’s budget and achieve occupancy and revenue targets set by management.

How to Apply:

If you meet the qualifications above and are ready to grow with us, please send your complete application, updated CV, and recent photograph to:

• Email: [email protected]
• Email Subject: FOM_[Your Full Name]
• Application Deadline: 20 August 2026

Only shortlisted candidates who meet the qualifications will be contacted for the next stage of the recruitment process.