Front Office Manager

Job Summary
We are seeking a dynamic and energetic Front Office Manager to lead our guest services team and ensure an exceptional experience for all visitors. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate administrative functions to uphold the highest standards of hospitality. Your leadership will set the tone for a welcoming environment, driving guest satisfaction and operational excellence across our hotel or resort property. This position offers an exciting opportunity for a motivated professional passionate about hospitality management and delivering memorable guest experiences.

Responsibilities

• Supervise front desk staff, ensuring smooth check-in and check-out processes while maintaining a friendly and professional demeanor.
• Manage guest inquiries, complaints, and requests with promptness, courtesy, and effective problem-solving skills.
• Oversee reservation systems, room allocations, and billing procedures to maximize efficiency and accuracy.
• Conduct night audits to reconcile daily financial transactions, ensuring compliance with hotel policies if needed.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly and effectively.
• Maintain comprehensive records of guest interactions, reservations, and operational reports to support management decisions.
• Implement training programs to enhance team performance in customer service, phone etiquette, multi-line phone systems, and hospitality standards.
• Scheduling for the front desk team.

Requirements

• Proven experience in hotel management or front desk operations within a resort or hospitality environment.
• Strong knowledge of hospitality management principles, guest services, and hotel operations.
• Excellent customer service skills with a warm, approachable attitude.
• Proficiency in using HotelKey and multi-line phone systems.
• Experience with night audit procedures and managing guest relations during late hours is preferred.
• Exceptional communication skills with a focus on phone etiquette and guest engagement.
• Driver's License with an adequate driving record
• Join us if you’re passionate about creating welcoming environments where guests feel valued! This role offers the chance to lead a vibrant team dedicated to delivering outstanding hospitality experiences while developing your career in the hotel industry.

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Employee discount

Experience:

• Management: 2 years (Preferred)
• Hotel: 2 years (Preferred)

License/Certification:

• driver's license (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Milwaukee, WI 53207 (Preferred)

Work Location: In person